About the Company

• Pawp is a US pet telehealth clinic offering 24/7 text/video access to veterinary professionals; now a permanent Walmart+ member benefit. (Walmart Corporate, Retail TouchPoints)
• Membership can include an optional Emergency Protection add-on that reimburses up to $3,000 for one life‑threatening emergency per year (U.S.-wide eligibility rules apply). (Pawp Help Center, Pawp TOS)
• Walmart+ benefit formally launched on Oct 18, 2024, adding free 24/7 Pawp access for members. (Walmart Corporate update)

About the Lead

• Andrew Malek — Co‑founder & CTO at Pawp. (Forbes 30U30 profile, Crunchbase)
• Owns platform reliability and security across mobile, web, and partner integrations (e.g., Walmart+). (Walmart Corporate)
• Owns APIs/data that handle member PII, pet health details, and claims workflows (privacy and access controls). (Pawp Help Center)
• Influences budget for security tooling, SOC operations, and compliance initiatives.

What Keeps Them Up at Night

• Data privacy & partner trust: protecting user/pet data and meeting big‑partner due‑diligence expectations post‑Walmart+ launch. (Walmart Corporate)
• API abuse/ATO and 24/7 uptime across chat/video triage, identity, and claims—high scale spikes from promotions/benefits.
• Brand impersonation & reputation risk as telehealth/claims programs attract scammers and public reviews. (Trustpilot reviews)

How to Position SHELT

• API Security – protect Pawp’s mobile/web APIs and partner endpoints.
• Reduce ATO/bot risk and sensitive‑data exposure across login, membership, and claims flows.
• 24/7 SOC/XDR to improve detection/response across cloud, app, and SaaS—without overloading the team.
• GRC support to help align with ISO 27001/27002, GDPR, and SOC 2 expectations for audits and partner reviews.

Discovery Questions

• Which API flows are your highest risk post‑Walmart+ (auth, payments, claims), and how are they protected today?
• How are you detecting and responding to ATO/bot traffic across mobile and web during peak events?
• What compliance milestones are on your 2026 roadmap (e.g., SOC 2 Type II, ISO 27001 surveillance, partner assessments)?

Ice Breaker: "Congrats on making Pawp a Walmart+ benefit—how did the Oct 18, 2024 launch change your peak traffic and incident patterns?"